We hope that you love your HARV products as much as we do. However, if you wish to return the items, you have 14 days after the order has been delivered to do so. Please note that products must be returned unused, undamaged and in their original packaging. When the items meet our conditions, we will proceed to refund the purchased amount.
We will gladly refund the total purchase price to the original form of payment within 14 days of receiving your return.
How can I return my order?
Step 1: If you have met the requirements above, please send an e-mail to firstname.lastname@example.org with the following information:
- Order number
- Item(s) to return
- Reason for return
Step 2: Fill in the return form received in your package and send the items to be returned to our return address.
What are the return conditions?
- You can return within the specified return period of 14 days.
- The returned items must be unworn
- The items you wish to return do not contain any traces of use or make-up stains.
What are the costs to return my item(s)?
The return shipping costs are for the customer, unless otherwise suggested by our customer service. Please check with your local post office for prices. If you want to exchange a product to another, it’s free of shipping costs. We are not responsible for any returns lost in transit and cannot offer refund for your returned item(s), which is why we recommend using an insured delivery method with tracking information.
In case you receive the wrong or a damaged item, we will, of course, refund the shipment back to us so you can receive the correct item. Note that duties and taxes on orders shipped outside the EU cannot be refunded. We are not responsible for the taxes and duties on orders outside the EU.
When do I get my refund?
After we received your item of return, we will refund the product value within 14 days. The reimbursement takes place via the payment method you have chosen for you order.
Can I exchange my ordered items for another item?
You can exchange your ordered items for another item. However, we cannot guarantee that your desired piece will be available. If it’s not, we can offer you a credit note.
What if I received a faulty item?
If you have received a faulty item, please email us at with images of the imperfections so we can determine the next course of action. Please let us know within 72 hours after receiving the item(s). Faulty items do not include those that have already been worn.
To what address can I return the goods?
1015 BH Amsterdam